Patient Financial Services Coordinator

Culture Statement:
At Blue Mountain Hospital, we are committed to a culture of excellence, empowerment, accountability, and affirmative communication.

Value Statement:
Blue Mountain Hospital strives to exemplify values of Excellence, Integrity, Respect, Cultural Sensitivity, Compassion, Accountability, Stewardship and Collaboration.

Vision Statement:

Blue Mountain Hospital vision is to be the standard for rural hospitals.

Mission Statement:
Blue Mountain Hospital is committed to providing an atmosphere of excellence in healing, quality physician care and inspired employees.

Occupational Title: Patient Financial Services Coordinator

Department: Business Office

Reports To: Revenue Cycle Director/Assistant Manager

Facility Location: Blue Mountain Hospital

Position: Full-time

Description:

The Patient Financial Services Coordinator is a key member of the Business Office team at Blue Mountain Hospital. This role supports patients in navigating the financial aspects of their care by providing clear guidance on financial responsibilities, insurance benefits, and available assistance programs. The Coordinator helps ensure a positive and transparent patient financial experience while maintaining compliance with hospital policies and healthcare regulations.

This position also oversees self-pay accounts, assists uninsured patients in identifying potential coverage options, and manages the Healthcare Assistance Program (HAP).

Key Responsibilities

Educate patients on financial responsibilities, insurance benefits, and payment options
Resolve complex billing inquiries and account discrepancies
Collaborate with insurance companies for coverage verification and assist with the pre-authorizations process
Establish, monitor, and follow up on patient payment plans
Process patient payments, adjustments, and account updates
Serve as a liaison between patients, clinical staff, and third-party payers
Accurately document all patient financial interactions
Maintain current knowledge of healthcare regulations and financial assistance programs
Manage and follow up on self-pay patient accounts
Guide uninsured patients through eligibility for financial assistance, Medicaid, or other coverage options
Administer and oversee the Healthcare Assistance Program (HAP)
Assist with patient intake and scheduling, as needed
Support time-of-service collections, including PRC deposits and posting
Oversight and adherence to patient account collection policies and procedures.
Review and follow up on Emergency Room registration errors, including inaccuracies or missing demographic and insurance information that may impact billing and self-pay accounts

Requirements

Experience, Training, and Qualifications needed to perform the job:

Minimum of one (1) year of experience in patient financial services, medical billing, or healthcare related field.
Knowledge of government and commercial insurance programs
High school diploma or equivalent required
Strong communication and customer service skills
Ability to explain complex financial information with empathy and clarity
Proficiency in EHR and billing systems (e.g., Athena or similar platforms)
Excellent organizational skills and attention to detail

General Requirements:

In addition to the specific duties listed above, the Employee is required to do the following:

Any tasks, projects, or actions that are reasonably within the scope of the Employee’s position or employment, which the Employee’s supervisor, any member of BMH’s management, or BMH’s administration team—asks of the Employee. Tasks, projects, or actions are “reasonably within the scope” of the Employee’s employment or position unless the same are so far removed therefrom that no legitimate argument can be made that such tasks, projects, or actions are in any way related to BMH or the Employee’s employment or position within BMH.
Act as professionally as should normally be required in a medical organization. This shall include giving all appropriate respect and deference to licensed medical providers and behavioral health providers (hereafter jointly referred to as “Providers”). Providers include, but may not be limited to physician assistants, nurse practitioners (or similar), and Physician Assistants.
Keep all BMH business and patient information strictly confidential and to adhere to all other BMH confidentiality policies and procedures, as well as all laws affecting confidentiality.
Refrain—whatsoever—from intentionally, purposely, knowingly, or negligently engaging in any conduct, actions, or speech that may cause concern, apprehension, confusion, or annoyance on the part of any BMH patient toward BMH as an organization or any BMH employee.
Work congenially and cooperatively at all times with all other BMH employees. This includes maintaining a pleasant demeanor and attitude and executing position duties and administration’s/management’s other requests in a timely manner, diligently, and with a positive attitude. This requirement further includes refraining from personally degrading any other person or BMH employee. As part of this requirement, the Employee must refrain from engaging in gossip about any BMH employees and/or patients.
Communicate complaints about BMH, its policies, procedures, managers, administrators, and/or other employees—only to and through the appropriate BMH channels, which are limited to BMH’s management chain of command. No complaints, judgments, or degrading comments about BMH, its policies, procedures, managers, administrators, and/or other employees—should be shared with anyone other than the appropriate persons within BMH’s management chain of command who have the ability to work to remedy any related problems. Unless the Employee’s direct supervisor is part of the problem or complaint—problems and complaints should first be voiced to the Employee’s direct supervisor and upward therefrom through BMH’s internal management chain of command as appropriate and necessary. It is an absolute dereliction of this duty by the Employee if the Employee ever—directly or indirectly (in conjunction or planning with others)—makes complaints or problems publicly known to anyone other than BMH’s management team or administrative team (neither include BMH Board Members).
If applicable (having access to), check the Employee’s BMH email no less frequently than once daily.
Absolutely refrain from communicating or releasing any “Private BMH Information” to the media and/or non-BMH persons or entities—without formal approval to do the same by BMH’s CEO. “Private BMH Information”, for purposes of this requirement, includes: (1) all information that requires confidentiality pursuant to any BMH policies or procedures; (2) all information that is protected by HIPAA or other applicable laws; (3) all information relating to BMH’s internal business workings, strategies, or plans; and (4) all information relating to any BMH employee or contractor. This requirement remains applicable and shall stand regardless of whether the information being requested is of a private or public nature—if the information sought fits any of the above listed types. Finally, this requirement remains applicable at all times, including when the Employee is off duty or away from BMH’s premises.

We offer the opportunity to work with a dynamic team providing care to medically underserved communities. BMH hires in accordance with NPEA standards.