Business Office Specialist/Registration Clerk

Job Description

Culture Statement:
At Blue Mountain Hospital, we are committed to a culture of excellence, empowerment, accountability, and affirmative communication.

Value Statement:
Blue Mountain Hospital strives to exemplify values of Excellence, Integrity, Respect, Cultural Sensitivity, Compassion, Accountability, Stewardship and Collaboration.

Vision Statement:

Blue Mountain Hospital vision is to be the standard for rural hospitals.

Mission Statement:
Blue Mountain Hospital is committed to providing an atmosphere of excellence in healing, quality physician care and inspired employees.

Occupational Title: Admissions/Registration Clerk

Department: Business Office

Reports To: Revenue Cycle Director

Facility Location: Blue Mountain Hospital

Position: Full-Time

Description:

The Business Office Specialist /Registration Clerk is responsible for performing a full range of financial, registration and administrative support duties associated with patient admission and registration. Patient advocacy, public relations, phone etiquette and customer service are vital components of the position. Confidentiality is a requirement of employment at Blue Mountain Hospital.

Key Performance Indicators:

As an Admissions/Registration Clerk, you will play a vital role in the smooth and efficient registration process for our patients. Your responsibilities will encompass a full range of registration, and administrative support duties essential for patient admission. This includes:

Accurately and efficiently registering patients, ensuring all necessary information is collected and entered into our systems.
Providing exceptional patient advocacy, public relations, and customer service with a compassionate and helpful approach.
Answering phone calls with professional phone etiquette and directing inquiries appropriately.
Maintaining strict confidentiality of patient information.
Assisting with basic financial processes related to patient registration.

Requirements

Experience, Training, and Qualifications needed to perform the job:

One year experience in patient intake, insurance verification or a related field.
Dependability and reliability in adhering to your schedule.
Outstanding interpersonal and communication skills to interact effectively with patients, families, and colleagues.
Basic computer literacy and the ability to navigate software applications.
Aptitude to learn and operate our phone system efficiently.
Strong organizational skills and the ability to manage tasks systematically.
A keen attention to detail to ensure accuracy in all aspects of the role.
The ability to multitask effectively in a fast-paced environment.
The ability to follow directions and adhere to established protocols.
A positive team player attitude with the ability to collaborate effectively with others.

Additional Preferred Knowledge:

Familiarity with basic medical terminology and healthcare settings.
Experience with insurance verification and pre-authorization processes.
Experience with maintaining patient charts and other medical documentation (both electronic and paper-based).
Knowledge of the Purchased/Referred Care (PRC) system.

General Requirements:

In addition to the specific duties listed above, the Employee is required to do the following:

Any tasks, projects, or actions that are reasonably within the scope of the Employee’s position or employment, which the Employee’s supervisor, any member of BMH’s management, or BMH’s administration team—asks of the Employee. Tasks, projects, or actions are “reasonably within the scope” of the Employee’s employment or position unless the same are so far removed therefrom that no legitimate argument can be made that such tasks, projects, or actions are in any way related to BMH or the Employee’s employment or position within BMH.
Act as professionally as should normally be required in a medical organization. This shall include giving all appropriate respect and deference to licensed medical providers and behavioral health providers (hereafter jointly referred to as “Providers”). Providers include, but may not be limited to physician assistants, nurse practitioners (or similar), and Physician Assistants.
Keep all BMH business and patient information strictly confidential and to adhere to all other BMH confidentiality policies and procedures, as well as all laws affecting confidentiality.
Refrain—whatsoever—from intentionally, purposely, knowingly, or negligently engaging in any conduct, actions, or speech that may cause concern, apprehension, confusion, or annoyance on the part of any BMH patient toward BMH as an organization or any BMH employee.
Work congenially and cooperatively at all times with all other BMH employees. This includes maintaining a pleasant demeanor and attitude and executing position duties and administration’s/management’s other requests in a timely manner, diligently, and with a positive attitude. This requirement further includes refraining from personally degrading any other person or BMH employee. As part of this requirement, the Employee must refrain from engaging in gossip about any BMH employees and/or patients.
Communicate complaints about BMH, its policies, procedures, managers, administrators, and/or other employees—only to and through the appropriate BMH channels, which are limited to BMH’s management chain of command. No complaints, judgments, or degrading comments about BMH, its policies, procedures, managers, administrators, and/or other employees—should be shared with anyone other than the appropriate persons within BMH’s management chain of command who have the ability to work to remedy any related problems. Unless the Employee’s direct supervisor is part of the problem or complaint—problems and complaints should first be voiced to the Employee’s direct supervisor and upward therefrom through BMH’s internal management chain of command as appropriate and necessary. It is an absolute dereliction of this duty by the Employee if the Employee ever—directly or indirectly (in conjunction or planning with others)—makes complaints or problems publicly known to anyone other than BMH’s management team or administrative team (neither include BMH Board Members).
If applicable (having access to), check the Employee’s BMH email no less frequently than once daily.
Absolutely refrain from communicating or releasing any “Private BMH Information” to the media and/or non-BMH persons or entities—without formal approval to do the same by BMH’s CEO. “Private BMH Information”, for purposes of this requirement, includes: (1) all information that requires confidentiality pursuant to any BMH policies or procedures; (2) all information that is protected by HIPAA or other applicable laws; (3) all information relating to BMH’s internal business workings, strategies, or plans; and (4) all information relating to any BMH employee or contractor. This requirement remains applicable and shall stand regardless of whether the information being requested is of a private or public nature—if the information sought fits any of the above listed types. Finally, this requirement remains applicable at all times, including when the Employee is off duty or away from BMH’s premises.

We offer the opportunity to work with a dynamic team providing care to medically underserved communities. BMH hires in accordance with NPEA standards.

Apply!