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802 South 200 West, Blanding, UT 84511

As a condition of submiting an application for employment, you must read and accept the Blue Mountain Hospital’s Standards of Behavior.

Standards of Behavior Agreement


  • I will treat our patients and visitors in a kind and professional manner.
  • I will be courteous and friendly in speaking and in body language.
  • I will introduce myself to the patient/family member and tell him my job title and experience using AIDET.
    • Acknowledge
    • Introduce
    • Duration
    • Explanation
    • Thank you
  • I will ask an open-ended question, such as, “How may I help you?”
  • I will use the person’s name as soon as I have heard it or as it is written.
  • I will keep the patient’s information confidential. I won’t discuss the patient in public places.


  • I will never use the following phrases in front of patients, families, or visitors, or where they may be overheard:
    • “It’s not my job”
    • “It’s not my patient”
    • We are understaffed”, “we don’t have enough help”
    • Foul language or demeaning tone to patient, physician or co-worker
    • Negative comments about co-workers, management, physicians, or the organization
  • I will commit to excellent service and ask customers to tell me if I am not meeting their expectations
  • I will treat everyone in a courteous manner, rudeness is never acceptable.
  • I will take action when I recognize that the customer’s expectations have not been met.
  • I will remember customers are not an interruption of my work; they are the reason I am here.
  • I will find someone else to meet a request if I am unable to do so.
  • I will introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
  • I will always strive to resolve customer issues by using HEAL:
    • H: Hear them out
    • E: Empathize
    • A: Apologize (I’m sorry we did not meet your expectations.”)
    • L: Leap into action to solve the problem
  • If I see it, smell it, hear it, touch it, then I own it and will do something about it.


  • I will notice if someone appears in need of assistance and offer help immediately.
  • I will not discuss staffing or internal issues with, or in the presence of, patients or visitors.
  • I will speak with appropriate voice level.
  • I will not discuss hospital business with others outside the workplace.
  • I will not discuss hospital business outside company-authorized communications.
  • I will not disclose personal employee and nonemployee information and/or other nonpublic information.


  • I will be courteous on the telephone and use a tone of voice that is alert and pleasant.
  • I will answer the telephone with a greeting, my department, and my name (and title if appropriate).
  • I will ask for permission before placing a caller on hold or using speakerphone, and wait for an answer. I will thank the caller when I return to him or her.
  • I will have a voice mail message that is brief, current, includes my name and department, and offers the caller options if possible.
  • I will make an effort to answer my phone during normal business hours.
  • I will return voice mail and email messages within 24 hours or the next business day.
  • I will offer further assistance to the caller upon completing the conversation.


  • In verbal and non-verbal communication, I will treat co-workers respectfully and professionally by listening and avoiding defensiveness.
  • I will respond promptly to any form of communication
  • I will report to work as scheduled. Communicate delays as appropriate.
  • I will offer to assist co-workers and other departments when needed.
  • I will respectfully approach fellow employees and refrain from discipline or constructive criticism in public.
  • I will discuss issues directly with co-workers and not go to other people unless the issue cannot be resolved.
  • I will take responsibility for solving problems regardless of origin.• I will be mindful and respectful of others’ time and schedules. Meetings will start and end on time.
  • I will be accountable when completing assignments.

By printing my name below, I indicate that I have been given a copy of the Standards of Behavior Agreement. I will uphold these standards to the best of my ability. I understand that behavior outside of these guidelines may result in termination.

Print Name:

Application for Employment

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Work History

(if you wish to elaborate, a supplemental sheet or resume may be attached. Include military services, if applicable.)
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Application Signature

Certification of Applicant: I certify that all statements made in this application are true and correct, and that any misstatement of material facts may subject me to disqualification or dismissal. Also, I authorize verification of all statements made in this application.
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Blue Mountain Hospital
Located at 802 South 200 West Blanding, UT 84511. View Map
Phone: (435) 767-0517
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