Blue Mountain Hospital CEO, Jeremy Lyman, assumed his position in late January, 2014 and hit the ground running from day one, quickly earning the trust and loyalty of the hospital administration and staff.
In the past eighteen months the hospital has continued to flourish under Lyman’s leadership. Last month the Utah Office of Primary Care and Rural Health recognized his efforts by naming Lyman the Outstanding Rural Hospital Administrator. Don Wood, M.D., Director of the Utah Office of Primary Care and Rural Health presented the award during the Rural Hospital Administrator Summit.
“Jeremy Lyman was recognized for the amount and types of programs he has gone above and beyond the call to support, especially considering a couple of major challenges. First, as a new administrator in a leadership position it’s hard to get the support of your administration and staff, but he has done a fantastic job with this. He’s had the support of his entire staff. He’s leading the way in cultural transformation. He was recognized for making a priority and living, leadership accountability. He doesn’t just talk the talk, he walks the walk,” Wood said of Lyman’s selection for this year’s award.
“He was also recognized for helping establish an Affiliation with University of Utah Health Care, with fourteen strategic affiliations in Nevada, Idaho, Wyoming and Colorado, and agreements with rural and Critical Access Hospitals for emergency medicine. He was recognized for his efforts to bring Telehealth to Blue Mountain Hospital,” Wood continued. “This is a big deal in a rural healthcare setting, but Jeremy is ahead of the curve in bringing burn, stroke, telepsych, teleinfusion (cancer treatment), and telepsychotherapy. He doesn’t let any grass grow under his feet. He’s leading the way.”
Lyman said he had no idea he was receiving the award, and he’s honored to receive it. But, he added, the award is not his alone.
“This is really recognition of our Hospital Staff. I got the award but it’s really recognition of our department leaders and administrative team,” Lyman stressed. “We’re improving performance in every area. HCAHPS scores, an inpatient experience survey, done for every inpatient. Focusing on MBQIP, quality measures that we submit to Centers for Medicare and Medicaid Services. Focusing on cultural transformation, working on deploy, engagement and accountability. We’re moving in the right direction.”
Lyman said additional initiatives and programs will be implemented in the coming months to increase the quality of service for patients and involve administration and department leaders more in that process. He said these initiatives are intended to improve communication with all patients, reduce patient anxiety and make patients feel more comfortable while at Blue Mountain Hospital.
In talking about Lyman’s selection for the award, Wood added, “He’s helped with a number of federal initiatives and he’s not afraid to let others know what people think about his hospital. The HCAHPS inpatient surveys are taken and when the results are received, if things are not up to snuff, he still shares the information. With MBQIP or Medicare Beneficiary Quality Improvement, Jeremy has done an outstanding job of sharing and supplying data. It was pretty easy to recognize his efforts during the past year.
“Beyond initiating data, Jeremy shares his findings with peer hospitals and this is a thing not normally done,” Wood continued. “He says, ‘this can’t hurt anyone to find out who is doing a better job and why. We can all benefit from this.’ It was pretty easy to recognize his efforts during the past year. It’s nothing short of amazing what Jeremy’s done.”