Blue Mountain Hospital, an 11 bed Critical Access Hospital, provides comprehensive, high quality healthcare services to the residents and visitors of San Juan County and the surrounding areas. The hospital offers emergency services,
laboratory, physical therapy,
Renal Dialysis, and other healthcare services.
Blue Mountain Hospital is a not-for-profit, 501(c)-3 charitable organization, located in Blanding, Utah, in the heart of San Juan County. San Juan County, with Lake Powell on the West, Moab to the North, Mesa Verde to the East, and Monument Valley and Navajo Mountain to the South, is home to 15 thousand people and attracts hundreds of thousands of visitors each year.
Blue Mountain Hospital provides healthcare services to the diverse population and the many visitors that come here.
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Blue Mountain Hospital Mission, Vision & Values
Blue Mountain Hospital is committed to provide the highest quality healthcare services to the people of San Juan County and all others needing health care services. The Hospital is committed to treat each patient with dignity and respect and to provide culturally sensitive safe care with highly trained staff while exercising financial prudence and integrity.
Blue Mountain Hospital vision is to become a permanent Medical Home for the populations of all communities in southern San Juan County. This goal includes improved access to quality healthcare services in a fully integrated healthcare system that efficiently addresses the health care needs of this critical population and demonstrates, through data, ongoing significant improvements in health of all ages and measurable improvements of disease status of the local people.
Blue Mountain Hospital values the wonderful people and their cultural beliefs and values within the Hospital's service area and desires to provide high quality, safety oriented services and is committed to provide culturally sensitive care.
Blue Mountain Hospital values patient safety, patient rights, technology, education, and training. The Hospital is committed to continuing education, ongoing training and providing high quality equipment.
Blue Mountain Hospital values the input and service of their greatest resource; their employees.
Standards of Behavior Agreement
- I will treat our patients and visitors in a kind and professional manner.
- I will be courteous and friendly in speaking and in body language.
- I will introduce myself to the patient/family member and tell him my job title and experience using AIDET.
- Thank you
- I will ask an open-ended question, such as, "How may I help you?"
- I will use the person's name as soon as I have heard it or as it is written.
- I will keep the patient's information confidential. I won't discuss the patient in public places.
- I will never use the following phrases in front of patients, families, or visitors, or where they may be overheard:
- "It's not my job"
- "It's not my patient"
- We are understaffed", "we don't have enough help"
- Foul language or demeaning tone to patient, physician or co-worker
- Negative comments about co-workers, management, physicians, or the organization
- I will commit to excellent service and ask customers to tell me if I am not meeting their expectations
- I will treat everyone in a courteous manner, rudeness is never acceptable.
- I will take action when I recognize that the customer's expectations have not been met.
- I will remember customers are not an interruption of my work; they are the reason I am here.
- I will find someone else to meet a request if I am unable to do so.
- I will introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
- I will always strive to resolve customer issues by using HEAL:
- H: Hear them out
- E: Empathize
- A: Apologize (I'm sorry we did not meet your expectations.")
- L: Leap into action to solve the problem
- If I see it, smell it, hear it, touch it, then I own it and will do something about it.
- I will notice if someone appears in need of assistance and offer help immediately.
- I will not discuss staffing or internal issues with, or in the presence of, patients or visitors.
- I will speak with appropriate voice level.
- I will not discuss hospital business with others outside the workplace.
- I will not discuss hospital business outside company-authorized communications.
- I will not disclose personal employee and nonemployee information and/or other nonpublic information.
- I will be courteous on the telephone and use a tone of voice that is alert and pleasant.
- I will answer the telephone with a greeting, my department, and my name (and title if appropriate).
- I will ask for permission before placing a caller on hold or using speakerphone, and wait for an answer. I will thank the caller when I return to him or her.
- I will have a voice mail message that is brief, current, includes my name and department, and offers the caller options if possible.
- I will make an effort to answer my phone during normal business hours.
- I will return voice mail and email messages within 24 hours or the next business day.
- I will offer further assistance to the caller upon completing the conversation.
COMMITMENT TO CO-WORKERS
- In verbal and non-verbal communication, I will treat co-workers respectfully and professionally by listening and avoiding defensiveness.
- I will respond promptly to any form of communication
- I will report to work as scheduled. Communicate delays as appropriate.
- I will offer to assist co-workers and other departments when needed.
- I will respectfully approach fellow employees and refrain from discipline or constructive criticism in public.
- I will discuss issues directly with co-workers and not go to other people unless the issue cannot be resolved.
- I will take responsibility for solving problems regardless of origin.
- I will be mindful and respectful of others' time and schedules. Meetings will start and end on time.
- I will be accountable when completing assignments.